A conversational commerce company that let's the numbers do the talking.
Who We Are
ChatPerformance is a technology startup founded by ex e-commerce founders that aims to help e-commerce businesses reach success by measuring and executing Conversational Commerce across websites, CRM and prospective ad channels. Through years of testing, we concocted the perfect balance between Smart Automation and Live Human Interaction to deliver the best performance for some of the world's leading e-commerce companies.
What We Do
Fully Intergrated Customisable Conversational Platform
Expert Chat
Agent Training
Intelligent Automation
Continuous A/B Testing
Smart Chat Analytics & Proactive Reporting
Fully Intergrated Customisable Conversational Platform
Connecting our Agents and your Product Catalogue with your Web Traffic and CRM.
Expert Chat Agent Training
Our Live Agents are an extension of your product. We conduct extensive pre-training and weekly huddles to ensure our Live Agents live up to the highest expectations. We expect the best.
Intelligent Automation
Automation and Intelligent AI blends seamlessly with our Human Conversations. From our Proactive Triggers, to our Smart Keyword Analyser, we make sure your customer has human conversations with immediate response.
Continuous A/B Testing
Through our Real-Time 3rd Party A/B Methodology, we continuously optimise ChatPerformance against your Original Non-Chat variant. This means that we can clearly illustrate performance uplift against your Original Website and identify optimisations that allow us to take performance to even higher heights.
Smart Chat Analytics & Proactive Reporting
There are no hidden areas. Everything from Conversion Uplift, Engagement Rate to Satisfaction Score is tracked, acted upon and reported in a way that suits you. We prefer to keep you in the light over every aspect of your Live Sales Chat platform from how to increase your Sales Funnel to Customer Issues with your website. All of our decisions are backed by data.
Talk to us how we can help your business
Let us help you create the perfect combination of Smart Automation and Live Human Interaction in your chat services, accessible 24/7.
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