Connecting our Agents and your Product Catalogue with your Web Traffic and CRM.
Our Live Agents are an extension of your product. We conduct extensive pre-training and weekly huddles to ensure our Live Agents live up to the highest expectations. We expect the best.
Your website doesn’t sleep, nor should your chat sales service. Through offices in South America, Europe and Southeast Asia, we offer our clients round the clock 24/7 service.
Automation and Intelligent AI blends seamlessly with our Human Conversations. From our Proactive Triggers, to our Smart Keyword Analyser, we make sure your customer has human conversations with immediate response.
Through our Real-Time 3rd Party A/B Methodology, we continuously optimise ChatPerformance against your Original Non-Chat variant. This means that we can clearly illustrate performance uplift against your Original Website and identify optimisations that allow us to take performance to even higher heights.
There are no hidden areas. Everything from Conversion Uplift, Engagement Rate to Satisfaction Score is tracked, acted upon and reported in a way that suits you. We prefer to keep you in the light over every aspect of your Live Sales Chat platform from how to increase your Sales Funnel to Customer Issues with your website. All of our decisions are backed by data.
Chatbots Lead To 80% Sales Decline Don’t leave your most valuable prospective customers purely in the hands of AI. We believe there is a smarter blend between AI and Human interaction. Study from INFORMS show that a disclosure of chatbot identity before the machine-customer conversation reduces purchase rates by more than 79.7%.